Privacy Policy

1. Introduction

HyperWeb LLC ("HyperWeb," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or communicate with us through our SMS/text messaging program powered by RingCentral.

2. Information We Collect

We may collect the following types of information:

• Contact information you provide, such as your name, email address, phone number, and company name.
• Project details you submit through our contact or quote forms.
• Communications, including messages you send us by email, phone, or SMS text message.
• Technical data, such as your IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services.
• Send you appointment reminders, service updates, account notifications, and customer support messages via SMS or email.
• Process and manage your projects and payments.
• Improve our website, services, and customer experience.
• Comply with legal obligations and enforce our agreements.

4. SMS / Text Messaging

HyperWeb LLC uses RingCentral to send and receive SMS text messages. When you provide your phone number and opt in to receive text messages from us, we use it solely to communicate with you regarding our services.

Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP, and you can reply HELP for assistance. For full details, please review our SMS Terms & Conditions.

5. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who perform functions on our behalf (such as RingCentral for messaging, or payment and hosting providers), bound by confidentiality obligations.
• Legal authorities when required by law, subpoena, or to protect our rights and the safety of others.

As noted above, mobile phone numbers and SMS consent information are never shared with third parties for marketing purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights and Choices

Depending on your location, you may have the right to access, correct, or delete your personal information, or to opt out of certain communications. To exercise these rights, or to opt out of SMS messages, reply STOP to any text or contact us using the details below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.